Modern Slavery and Human Trafficking Statement

Carpet Cleaners Dulwich is committed to conducting business in a responsible and ethical manner. We recognise our duty to prevent modern slavery, human trafficking, forced labour, and exploitation within our operations and our supply chains. This statement explains our approach, the steps we are taking, and our ongoing commitment to continuous improvement.

Our Business and Supply Chain

Carpet Cleaners Dulwich provides carpet and upholstery cleaning services to residential and commercial customers. Our activities involve direct employment of cleaning staff and the use of suppliers for equipment, cleaning products, workwear, and occasional subcontracted services. We understand that modern slavery can occur in any sector and geography, and we are committed to identifying and addressing any risks within the areas we can influence.

Zero-Tolerance Policy on Modern Slavery

We operate a clear zero-tolerance approach to modern slavery and human trafficking. This applies to all employees, temporary workers, contractors, and suppliers. No form of forced, bonded, or involuntary labour is acceptable. We do not tolerate child labour, servitude, or any form of exploitation. Our employment practices are based on fair treatment, legal compliance, and respect for human rights. All workers must be free to leave their employment after reasonable notice, must not be required to surrender identity documents, and must receive clear information about terms and conditions.

Due Diligence and Supplier Audits

We expect our suppliers and business partners to uphold the same high standards. As part of our due diligence process, we assess potential suppliers for their labour practices and ethical standards. We communicate our modern slavery expectations and require confirmation that they comply with all relevant legislation and do not engage in any form of exploitation.

Where proportionate and risk-based, we carry out supplier audits and reviews. These may include requesting documentation on employment practices, reviewing policies, and, where appropriate, visiting sites to gain assurance on working conditions. If we identify concerns or non-compliance, we will seek corrective action without delay. Persistent failure to meet our standards may result in termination of the business relationship.

Training and Awareness

We are committed to building awareness among our team about modern slavery risks. Managers and supervisors receive guidance on recognising signs of exploitation, such as control of personal documents, apparent coercion, or unusually low pay conditions. New starters are informed of our zero-tolerance policy, our expectations for ethical behaviour, and the channels available to raise concerns. We review industry guidance and best practice to strengthen our internal training over time.

Reporting Concerns and Protection

Carpet Cleaners Dulwich encourages all staff, suppliers, and customers to speak up if they suspect any instance of modern slavery or human trafficking connected with our business or supply chain. Concerns may be reported to a line manager, a senior manager, or another trusted point of contact within the company. Reports can be made confidentially, and we will handle all information sensitively and, where possible, anonymously.

We do not tolerate any form of victimisation or retaliation against individuals who raise concerns in good faith. Every report will be taken seriously, reviewed promptly, and investigated where necessary. If instances of modern slavery are identified, we will act immediately to protect affected individuals and cooperate fully with relevant authorities.

Monitoring, Accountability and Annual Review

Responsibility for overseeing our modern slavery approach rests with the senior management of Carpet Cleaners Dulwich. They are accountable for ensuring that policies are implemented, risks are monitored, and appropriate actions are taken when issues arise. We track any reported concerns, outcomes of supplier audits, and any remedial actions implemented.

This Modern Slavery Statement is reviewed annually to ensure it remains accurate, effective, and aligned with legal requirements and best practice. As part of the annual review, we consider changes in our business activities, our supply chain, and any emerging risks. Where improvements are identified, we update our procedures, training, and supplier engagement accordingly.

By maintaining a robust zero-tolerance stance, strengthening supplier oversight, providing clear reporting channels, and committing to ongoing annual review, Carpet Cleaners Dulwich aims to contribute to the eradication of modern slavery and uphold the dignity and rights of all workers connected with our services.